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Rant on “Gurus” and “Experts”

December 18, 2014 20 comments

I gotta vent. I just gotta.

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I’ve long been annoyed as hell by those people who call themselves “experts” or “gurus” on any particular subject, simply because they have an obsession that they wish to rationalize. Among those I think have carved out their own special corner of hell:

  • Life Coaches
  • Motivational Speakers
  • Personal Shoppers
  • Change Agents
  • Feng Shui Experts
  • Thought Leaders
  • Social Media Gurus/Experts

All of these professions have one thing in common: they’re complete bullshit. Especially the last one. Read more…

Alcohol and the Tech Industry

October 30, 2014 Leave a comment

no-alcoholAn article on Alcohol and the Tech Industry, written by Kara Sowles, came through my twitter stream today, followed by a few enthusiastic virtual thumbs up. I’ve written before about the Tech industry and inappropriate behavior (often as a result of overindulgence of alcohol), and I don’t have any problems with the suggestions Ms. Sowles makes about how to improve the experience at a conference.

Having said that, I do think there was a bit of victimhood inherent in her article, and I found myself thinking that while her suggestions are spot-on, it came close to using guilt as a weapon to get what she wants.  Read more…

Yet Another Social Media Misunderstanding

September 5, 2013 Leave a comment

Today I saw an article float by in the Twitter river: “Why do only 7% of managers consider social media skills most important for employees?” Go ahead and read the article, because the attitudes are pretty interesting. The author, however, conflates a couple of things and winds up 180 degrees from the direction he should be facing.

First, “social media” is not the same thing as “customer service,” even though the fomer can be used as a tool for the latter.

Second, throwing around statistics of how many people are on Facebook and LinkedIn is useless in this context, because these are radically different usecases than the primary one the author is promoting; namely affiliation between corporations and their customers. Read more…

Open Letter to Continental Airlines

I need to write to describe my increasing displeasure with Continental’s merger with United as it relates to declining customer experience. For years I have promoted Continental’s exemplary customer service and stellar commitment to rewarding loyalty, and have deliberately shifted all of my business to Continental. In 3 of the past 4 years I have achieved Silver or Gold Elite, and so I have come to expect a certain exchange of value with Continental: you treat me well, I use your service.

During the course of the transition this treatment has declined to the point where on my last flight I was livid.

Read more…

Infosmack Goodness

June 28, 2010 2 comments

Just a short post today to promote the Infosmack podcast that I was fortunate enough to be invited to participate. I’ve been a fan of the podcast for a while and when Greg Knierieman asked me to join I was honored and excited. Along with Greg and Marc Farley from 3Par, I was invited along with Doug Hazelman from Veeam.

We talked about Doug’s work with Veeam, my recent transition to Cisco, FCoE and standards, the ethics of blogging and Greg even got me to reveal my scars with karaoke (the title of the podcast contains “Thunder” for a reason, let’s just leave at that until you hear the podcast).

All in all, a really good podcast and a hell of a lot of fun to do.

M-A-M™: The Art (and Work) of Blogging

June 10, 2010 2 comments

Scott Lowe, a highly respected technical blogger, wrote a really good, short piece on “Blogging for the Right Reasons.” His sentiments echoed my own when people asked me about providing advice for job seekers when it came to blogging. Like Scott, I believe that if you are blogging solely to get hired, you are blogging for all the wrong reasons. I say this despite the seemingly contradictory fact that I recently got hired in no small part due to my blogging. Read more…

Categories: Marketing, Technology Tags: ,

No More (Apple) Kool-Aid For Me, Thanks

June 8, 2010 11 comments

I watched the WWDC feeds and paid close attention to the claims that were made by Jobs/Apple and felt that, despite the technological magic that Apple produces, it couldn’t outshine the deep-seated emotional anger that my intelligence was being insulted, blatantly and deliberately. The “reality distortion field” didn’t work for me, not this time. Read more…

Categories: Marketing, Technology Tags: , , , ,
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