Archive for the ‘Customer Service’ Category

Rant: Diabetic Insulin Pumps, A Giant Leap Backwards

December 18, 2015 3 comments

no-deliveryI’m a diabetic. Unlike some people who seem to take great pleasure in identifying themselves and building personal brands as diabetics, I don’t like talking about my diabetes. For more than 30 years I’ve worked hard to minimize others’ association between myself and the disease, hopefully with a modicum of success.

I’m going to step outside myself this once to indulge in a rant about the state of diabetic care when it comes to pump therapy. This may come off as too long, too angry, and too frustrated to many people, so let me get the too-long/didn’t-read out of the way first (allow me to adjust my tinfoil hat for the moment):

TL;DR: Companies who create diabetic therapy devices and treatments do not want diabetics to get healthy or, especially, find a cure. They want to create long-term dependencies and actively make treatment more difficult over time to ensure that outcome benefits them, not the patients.

Read more…


The Joys of Sony PS4 Customer Service

September 8, 2015 3 comments
Awesome game!

Awesome game!

Back in April I bought a PlayStation 4, having held off for a while to see if the prices would come down. At that time, there was a rare sale on Amazon and I thought I’d bite the bullet. After all, I had already bought The Last of Us and was dying to play the game anyway.

While I was actually able to play the game, the PS4 has given me nothing but trouble otherwise. Immediately I got hit with the dreaded “Error CE-32889-0” which prevented me from playing the very last chapter of Metro: Last Light, crashing upon startup every time, and teasing me with letting me play a minute-and-a-half of Assassin’s Creed: Unity before throwing up the error and kicking me back to the dashboard.

Worse, the controllers suck. Unlike the XBox (I have a 360, not a XBox One) or PS3, where a controller can last for up to 8 hours, the PS4 controllers died after 45 minutes out of the box. Both of them (I got the PS4 bundle with two controllers). Slowly, but steadily, they began to lose their charges even more, eventually getting to the point where they would only work while plugged in (note, this was after only two months of use!)

Eventually, the PS4 became unusable, and then the controllers wouldn’t even turn on. Doing a hard reset on the controllers didn’t help. So, I turned to Sony Customer Support for help. Read more…

Uber vs. Barcelona Taxis: A “Study”

October 15, 2014 8 comments

Uber-Barcelona-Barcinno-300x200This week I have been in Barcelona for work and decided to do a little research, albeit extremely unscientific. Because of a corporate travel screwup I happened to get placed in a hotel more than 5 miles from the venue, with no real public transportation option (not that didn’t take over an hour commute each way, at least).

I happened to take a taxi from the airport to the hotel, dropping off a couple of friends who were on the same flight as I was, but staying at a different hotel. The driver then proceeded to take me to my hotel, driving nearly all the way back to the airport to drop me off. Needless to say, I felt like the piss had been taken in a big way.

As a result, I decided to give Uber a try again (an earlier experience in San Francisco hadn’t been quite so pleasant) and see if I could get better service. The results, as they say, were mixed. Read more…

Review: Namale Resort (Fiji)

November 27, 2013 Leave a comment

Bula! Bula!

After spending a week in Namale, I feel like I can finally get my head wrapped around the experience enough to write a review of the resort. Since we never left the resort, I can’t make any claim about Fiji, the Fijian people, or any of the cultural experiences that were on offer while we were here. So, take what I write as a resort review, rather than a Fiji review.

Definitely worth spending a week on this spot

Definitely worth spending a week on this spot

Read more…

Yet Another Social Media Misunderstanding

September 5, 2013 Leave a comment

Today I saw an article float by in the Twitter river: “Why do only 7% of managers consider social media skills most important for employees?” Go ahead and read the article, because the attitudes are pretty interesting. The author, however, conflates a couple of things and winds up 180 degrees from the direction he should be facing.

First, “social media” is not the same thing as “customer service,” even though the fomer can be used as a tool for the latter.

Second, throwing around statistics of how many people are on Facebook and LinkedIn is useless in this context, because these are radically different usecases than the primary one the author is promoting; namely affiliation between corporations and their customers. Read more…

PSA: Beware Amazon/Wireovia Black Market Bait-And-Switch

November 10, 2012 Leave a comment

A little less than a month ago I bought what I thought was an 32G iPhone, unlocked, for worldwide use. Little did I know that I was buying a black-market item from an unscrupulous Amazon reseller. Read more…

Cagematch: Synology vs. Drobo

June 26, 2012 22 comments

This post is a long time coming and is extremely overdue. The only reason why I am finally getting off my rump and writing something is because today I was forwarded an open letter, “mea culpa” article written by Tom Buiocchi, CEO of Drobo on Scott Kelby’s site.

Now, I only got the link to Mr. Buiocchi’s response, and I have no desire to read through Scott’s initial problems with his Drobo. Unfair? Possibly, but I think that it’s unimportant to the story aside from the fact that 1) it caused a response and 2) it sounds like Scott was extremely frustrated.

Boy, can I sympathize. Read more…

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