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Archive for September, 2015

The Joys of Sony PS4 Customer Service

September 8, 2015 3 comments
Awesome game!

Awesome game!

Back in April I bought a PlayStation 4, having held off for a while to see if the prices would come down. At that time, there was a rare sale on Amazon and I thought I’d bite the bullet. After all, I had already bought The Last of Us and was dying to play the game anyway.

While I was actually able to play the game, the PS4 has given me nothing but trouble otherwise. Immediately I got hit with the dreaded “Error CE-32889-0” which prevented me from playing the very last chapter of Metro: Last Light, crashing upon startup every time, and teasing me with letting me play a minute-and-a-half of Assassin’s Creed: Unity before throwing up the error and kicking me back to the dashboard.

Worse, the controllers suck. Unlike the XBox (I have a 360, not a XBox One) or PS3, where a controller can last for up to 8 hours, the PS4 controllers died after 45 minutes out of the box. Both of them (I got the PS4 bundle with two controllers). Slowly, but steadily, they began to lose their charges even more, eventually getting to the point where they would only work while plugged in (note, this was after only two months of use!)

Eventually, the PS4 became unusable, and then the controllers wouldn’t even turn on. Doing a hard reset on the controllers didn’t help. So, I turned to Sony Customer Support for help. Read more…

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